Returns and Refunds

• The Customer may return an Order or any distinct item in an Order and receive a refund as per this policy.
• While raising a request for a return, the Customer is required to send proof of purchase/ receipt. To be eligible for a refund, the product received by the Customer shall be damaged/ defective/ missing accessories/ parts before receiving it. In some events, we may request the customer to provide proof of the damage/defect or missing accessory and the Customer shall be required to comply.
• While returning an Order or any distinct item in an Order, the Customer must ensure that the contents are in the same condition they were in when you received them. The Customer must also adhere to the following conditions while returning an Order or any distinct item in an Order:

b) The contents should not be different from what was shipped to you;
c) The contents should be returned with the original packaging along with the original tags, labels, and other accompanying materials and accessories included in the Order.

• The Customers are advised to inspect the product(s) at the time of delivery or installation and notify us of any damages/ defects/faults/ missing accessories/ parts or wrongful deliveries to you within 48 hours from receipt of the product(s) or on notification of delivery on the helpline number +91 9156997591 and/or via email: gatekeeperdigital.query@gmail.com.
• Upon receipt of the product by us and after carrying out an inspection, we shall notify the Customer if the product qualifies for a refund or not and accordingly, the approved refund amount shall be credited to you as per the original payment method. Further, it may take up to 7 business days for a refund to show up on your mode of payment.
• Returned items that do not meet the illustrative criteria provided in this Policy may be subject to a partial or no refund.
• The following products shall not be eligible for a refund under this policy:

b) products with tampered or missing serial/UPC numbers
c) Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
d) custom orders.

• To begin the refund process, the Customer must first return the Order or any distinct item in an Order for which the refund request has been placed.
• We will issue refunds using the payment method and in the currency that was used for completing the Transaction and any Refund(s) shall not be processed in cash. If the refund processing time is up to 7 working days, you must wait until the end of 7th working day for a refund update. Working days exclude bank holidays and force majeure events.
• If the payment method, that was used by the Customer to make the payment at the time of purchase, is no longer valid, or if we receive a payment failure notice from the Customer’s bank, we will send you an email requesting you to provide additional details for issuing and processing the refund by way of a demand draft and initiating the refund thereafter. We will not initiate refunds to third-party accounts.
• We strive to provide the utmost protection to Users on the Website from fraudulent activities. However, if you are a Buyer and are involved in any of the abusive activities, then we will take action against you, including issuing warnings, blocking you from requesting returns or refunds on the Website, blocking you from opening claims, and suspending your account.
• In the event customers are found to misuse the refund policy by excessively returning or cancelling or not accepting the orders placed, we reserve the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.